10 days return or exchange policy (for e-shop)

We give 10 days return/exchange term. If you do not like the item you have bought from us we expect you to contact and inform about the situation. After receiving the return we refund or exchange the item within 10 days period.

 

When the purchase reaches your place you have up to 10 days to reconsider about the order. If the item is not suitable for you as you have expected so you have to inform us about it before you send it back. Once we receive the return within 10 days we’ll give you a refund or you can change one item in to another. If there is more than 10 days passed after you have received the purchase we will not accept any return.

 

Within 10 days you can take on of these actions:
1. Change item size if available.
2. Change item color if available.
3. Change one item model into another if available.
4. Return item and get a refund.

If you are returning the item please make sure that item fits all our requirements:
1. Item wasn’t used.
2. Item is still in original condition and wasn’t damaged.
3. All labels and tags have to be intact (attached to garment).

 

Returns (for e-shop)

If you decided to return garment:
1. Put the invoice (or a copy of it) with the item in a box.
3. Send back the box to the following address:

A. Grižo įmonė
K. Aglinsko str. 21,
Garliava, Kauno r.
LT-53270
Lithuania

4. You will receive a message as soon as we have received the parcel.
5. Refunds are usually given within 7 working days (maximum within 2 weeks).

 

Purchaser has to pay shipping expenses related to returning back item to GRIZAS. The refunding is only for goods. All transportation fees have to by payed by customer.

We recommend you to send an item via Courier Service or at least via Post Office as registered package. Sending this way you will know where item is at present time and when it will reach its destination.

If you have any other queries about returns or exchanges do not hesitate to contact our help team by e-mail SALES@GRIZAS.COM