RETURNS & EXCHANGES
If you wish to return your order, please email us at sales@grizas.com and we will send you a pre-paid return label. You may request a return within 30 days from the delivery of the items.
Our aim is to ensure you find the best suitable styles, so we recommend to check our sizing chart and read the garment descriptions carefully to get an understanding of the fabric and fit of each design, also contact us for sizing advice.
If you wish to return your order, we offer FREE and easy exchanges. You can exchange your purchased item’s sizes/colours, or choose new styles from online catalogue for free. Shipping of exchanged items is free of charge. You don't need to order exchanges online in advance, simply indicate your exchange choice on the returns/exchanges form we send you via email.
If you are exchanging the returned item, we will cover return shipping costs. If you are returning for a refund, return shipping via provided UPS label will cost £15 for EU and UK customers and £30 for non EU customers, which will be deducted from your refund amount.
Our office does not accept returns. All returns must be shipped to our production house in Lithuania. In this case, the customer is responsible for the delivery.
GRIZAS.com
K.Aglinsko g. 21
Garliava
Kauno raj.
Lithuania
LT-53270
In order to receive a refund, the item has to be new, undamaged and with all GRIZAS brand tags attached. If the returned item fits the requirements, we will refund the original price paid for the returned goods as quickly as possible. The refund will exclude shipping costs. We will contact you as soon as we receive your returned package.
Get in touch via email at sales@grizas.com or contact form in case you have any issues.
Note from GRIZAS: Being ambassadors of sustainable made-to-order fashion, we invite all our customers to make a conscious decision of returning fewer products whenever possible. Our biggest aim is your satisfaction with our garments: if for some reason the item did not suit you, you are more than welcome to exchange it for any other item of your choice and we will cover all shipping costs. Feel free to choose your exchange from our wide selection of clothing and garments shipped immediately.
We are here to help you select the most suitable style, size and colour, so don‘t hesitate to consult with us.
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Don't miss out on our egg-citing Easter offers and news!
Claim your 10% on your first order here.