Privacy policy

Privacy Policy

GRIZAS LTD

Last updated: October 2026

At GRIZAS, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your data when you visit www.grizas.com, make a purchase or interact with our services.

We process personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where applicable, the EU General Data Protection Regulation (EU GDPR).

1. Who We Are

This website is operated by GRIZAS LTD.

Registered address: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom

Email: sales@grizas.com

Website: www.grizas.com

GRIZAS LTD is responsible for the personal information collected and processed through this website, except where another organisation acts as an independent data controller.

2. Information We Collect

When you visit our website, place an order or contact us, we may collect:

Personal details, including your name, email address, telephone number and delivery address.
Order and transaction information, including purchases, returns and payment details processed by our payment providers.
Account information, preferences and communication history.
Technical information, including IP address, browser type, device information and website activity.
Marketing preferences, including email and SMS subscription choices.
Information you voluntarily provide through forms, reviews or customer service enquiries.

We may also receive relevant information from payment providers, delivery partners, analytics services and other authorised third parties.

3. How We Use Your Information

We use personal information to:

Process orders, payments, deliveries and returns.
Provide customer support and respond to enquiries.
Manage customer accounts and improve our services.
Send order confirmations and important service updates.
Send marketing communications where permitted by law.
Personalise your shopping experience and product recommendations.
Analyse website performance and improve our advertising.
Protect our website, prevent fraud and comply with legal obligations.

Depending on the purpose, we process your information on the basis of contractual necessity, legal obligations, legitimate interests or your consent.

Where we rely on legitimate interests, we consider your rights and interests before processing your information.

4. Email and SMS Marketing

GRIZAS offers email and SMS communication services to share new collections, exclusive offers, promotions and other updates.

By subscribing to SMS marketing, you consent to receive recurring promotional text messages from GRIZAS. Participation is voluntary and is not a condition of purchase. Message frequency may vary, and standard message and data rates may apply.

We use your contact information for marketing where you have provided consent or where another lawful marketing permission applies.

You may unsubscribe from marketing communications at any time using the unsubscribe instructions provided in our messages or by contacting sales@grizas.com.

We may use trusted third-party service providers to deliver marketing communications on our behalf.

Withdrawing your consent does not affect the lawfulness of processing carried out before withdrawal.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support essential website functions, remember preferences, analyse performance and deliver relevant advertising.

These may include:

Essential cookies: Required for website security, shopping baskets, checkout and other necessary functions.
Analytics cookies: Help us understand how visitors interact with our website.
Marketing cookies: Support personalised advertising and measure campaign performance.
Preference cookies: Remember selected settings and improve your browsing experience.

We may use services such as Google Analytics, Google Ads and other advertising or analytics platforms.

Where required by law, we request your consent before using non-essential cookies and tracking technologies.

You can manage your cookie preferences through our website's cookie settings or your browser.

6. Advertising and Personalisation

GRIZAS may use advertising services, including Google Ads and other marketing platforms, to display relevant advertisements and measure their effectiveness.

With the appropriate permissions, these services may use cookies, device identifiers and website activity to help us understand customer interests and improve advertising performance.

You can manage advertising preferences through your browser, our cookie settings and the relevant advertising platforms.

7. Sharing Your Information

We do not sell your personal information to third parties for their independent marketing purposes.

We may share necessary information with trusted service providers, including:

Shopify and other e-commerce technology providers.
Payment processing companies.
Delivery and logistics partners.
Email and SMS marketing providers.
Website analytics and advertising services.
IT, security and customer support providers.
Professional advisers and authorities where legally required.

These organisations process information in accordance with their applicable legal responsibilities and contractual arrangements.

Some advertising activities may involve third parties acting as independent data controllers.

8. International Data Transfers

As GRIZAS serves customers internationally and uses external technology providers, personal information may be processed outside the United Kingdom or European Economic Area.

Where required, we use appropriate safeguards for international transfers, such as recognised adequacy arrangements, approved contractual clauses or other legally permitted mechanisms.

You may contact us for further information about the safeguards applicable to your personal information.

9. Data Security and Retention

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse and disclosure.

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining customer relationships, meeting legal obligations and resolving disputes.

Retention periods depend on the type of information, applicable legal requirements and the purposes for which it was collected.

When information is no longer required, we securely delete or anonymise it, unless further retention is legally necessary.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information.
Restrict or object to certain processing activities.
Request the transfer of your information to another provider.
Withdraw consent at any time where processing is based on consent.
Object to the use of your personal information for direct marketing.

You have the right to object to direct marketing at any time.

To exercise your rights, contact sales@grizas.com.

We will respond within the time limits required by applicable law. Requests are generally free of charge, although limited exceptions may apply.

11. Children's Privacy

Our website is intended for adult customers.

We do not knowingly collect personal information from children for marketing purposes without the consent or other authorisation required by applicable law.

If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to delete it.

12. Third-Party Websites

Our website may contain links to external websites or services.

GRIZAS is not responsible for the privacy practices or content of third-party websites. We encourage visitors to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, business practices or legal requirements.

The latest version will always be available on our website, with the updated revision date displayed above.

Where required by law, we will provide additional notice of significant changes.

14. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us at sales@grizas.com