Terms of Service

GRIZAS LTD
Last updated: October 2026

Overview

Welcome to GRIZAS. This website, www.grizas.com, is operated by GRIZAS LTD. Throughout these Terms of Service, “we”, “us” and “our” refer to GRIZAS LTD.

By accessing our website, browsing our collections or purchasing our products, you agree to these Terms of Service and the policies referenced within them. Please read these terms carefully before using our website. If you do not agree with them, please refrain from using our services.

Our online store is powered by Shopify, which provides the e-commerce platform through which we offer our products. Nothing in these Terms affects your statutory consumer rights.

Section 1 – Online Store Terms

By using our website or placing an order, you confirm that you are legally capable of entering into a binding contract. You agree to use our website only for lawful purposes and not to interfere with its security, functionality or operation.

We reserve the right to restrict access to our website where necessary to prevent fraud, misuse or unlawful activity.

Section 2 – Products and Availability

GRIZAS offers women's clothing, accessories and related products. We make reasonable efforts to ensure that product descriptions, fabric compositions, measurements, photographs and prices are accurate.

Please note that colours and textures may appear slightly different depending on your screen settings. Measurements may also vary slightly due to the nature of garment construction.

Product availability is subject to stock levels. We reserve the right to discontinue products or limit purchase quantities where reasonably necessary. If an item becomes unavailable after you place an order, we will contact you and offer an appropriate refund or alternative.

Section 3 – Orders and Payments

When you place an order, you are making an offer to purchase the selected products. An automated order acknowledgement confirms that we have received your order but does not necessarily mean it has been accepted. A contract is formed when we confirm acceptance of your order, normally through a dispatch confirmation, unless otherwise stated during checkout.

We reserve the right to decline an order for legitimate reasons, including suspected fraud, stock unavailability or an obvious pricing error. If payment has already been collected for an order we cannot fulfil, we will issue a refund.

Payments are processed securely through authorised payment providers. You agree to provide accurate billing, delivery and contact information when placing an order.

Section 4 – Prices and Promotions

All prices are displayed in the currency selected on our website or at checkout. Applicable taxes, delivery charges and other mandatory fees will be displayed before you complete your purchase.

Prices and promotional offers may change from time to time. Changes will not affect orders that have already been accepted.

Discount codes and promotional offers may be subject to specific conditions, including minimum purchase amounts, expiry dates and product exclusions. Promotional offers cannot be exchanged for cash unless expressly stated.

Section 5 – Shipping and Delivery

We deliver to the destinations available during checkout. Delivery costs, available shipping methods and estimated delivery times are provided before purchase or through our Shipping Policy.

Delivery estimates are not guarantees. If a delay occurs, we will take reasonable steps to inform you and resolve the issue. Responsibility for goods remains with GRIZAS until they are delivered to you or a person you have nominated, except where applicable law provides otherwise.

For international orders, customs duties, import taxes and additional charges may apply. Any charges payable by the customer will be explained where required by law.

Please refer to our Shipping Policy for further information.

Section 6 – Returns, Refunds and Consumer Rights

We want you to be satisfied with your GRIZAS purchase. Returns, exchanges and refunds are handled in accordance with our Returns Policy and applicable consumer protection laws.

For eligible UK online purchases, customers generally have a statutory right to cancel within 14 days after receiving their goods, subject to applicable exceptions. Customers who exercise this right generally have a further 14 days to return the goods. Where applicable, refunds will be processed within the legally required period and will include standard delivery charges as required by law.

Certain products may be excluded from cancellation rights where a lawful exception applies. Products must be handled with reasonable care. We may make deductions for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where permitted by law.

Nothing in our Returns Policy or these Terms limits your statutory rights concerning faulty, damaged or incorrectly described products.

For full details, please review our Returns Policy.

Section 7 – Customer Accounts

You may be able to create an account to manage orders and personal preferences. You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you suspect unauthorised access.

We may suspend or restrict an account where reasonably necessary to protect customers, prevent fraud or comply with legal obligations. Personal information associated with your account is processed in accordance with our Privacy Policy.

Section 8 – Intellectual Property

All original content on www.grizas.com, including product photography, garment designs, artwork, illustrations, text, graphics, logos and other creative materials, is owned by GRIZAS or used with appropriate permission. Such content is protected by applicable copyright, trade mark, design and intellectual property laws.

You may use our website and its content for personal, non-commercial purposes. You may not reproduce, copy, distribute, modify, commercially exploit or republish protected GRIZAS content without prior written permission, except where permitted by law.

Unauthorised copying or commercial use of GRIZAS website content may result in legal action.

Section 9 – Third-Party Services and Links

Our website may include links to external websites or services provided by third parties. These services may include payment providers, delivery partners, social media platforms and other technology providers.

We are not responsible for the independent content or practices of third-party websites. However, nothing in this section excludes any responsibility that GRIZAS has under applicable consumer law.

We encourage customers to review the relevant third-party terms and privacy policies.

Section 10 – Customer Reviews and Submissions

Customers may submit reviews, feedback or other content through our website. By submitting content, you confirm that you have the necessary rights to share it and that it does not infringe the rights of others.

You grant GRIZAS a non-exclusive, royalty-free licence to display and use your submitted content in connection with our website and marketing activities, subject to applicable law and privacy rights.

We reserve the right to moderate or remove content that is unlawful, misleading, abusive, fraudulent or otherwise inappropriate, in accordance with applicable law. We do not guarantee that every submitted review or comment will be published.

Section 11 – Privacy and Personal Information

Your privacy is important to us. We collect and process personal information to manage purchases, provide customer support, operate our website and communicate with customers.

For further information about how we collect, use, store and protect your personal data, please read our Privacy Policy.

Section 12 – Email and SMS Marketing

GRIZAS offers optional email and SMS communications featuring new collections, exclusive offers, promotions and other updates.

By subscribing to SMS marketing, you agree to receive recurring promotional text messages from GRIZAS. Subscription is voluntary and is not a condition of purchase. Message frequency may vary, and standard message and data rates may apply.

You may unsubscribe from marketing communications at any time by following the instructions provided in our messages or contacting our customer service.

GRIZAS may use trusted third-party providers to deliver marketing communications. Your personal information is handled in accordance with our Privacy Policy.

Section 13 – Website Accuracy and Errors

We take reasonable care to ensure that the information presented on our website is accurate and up to date. Occasionally, information may contain typographical errors or inaccuracies relating to product details, availability, prices or promotions.

We reserve the right to correct such errors and update website information. If an error materially affects an order that has already been accepted, we will contact you to discuss an appropriate resolution in accordance with your legal rights.

Section 14 – Prohibited Uses

You must not use our website to:

• Engage in unlawful, fraudulent or misleading activities.

• Infringe intellectual property or privacy rights.

• Introduce viruses, malware or harmful code.

• Attempt to gain unauthorised access to our systems.

• Interfere with website security or functionality.

• Collect personal information unlawfully.

• Copy or commercially exploit protected website content without permission.

• Use automated tools to access or extract website content in ways that violate applicable law or our rights.

We may take appropriate measures to prevent misuse, including restricting access or pursuing available legal remedies.

Section 15 – Website Availability and Liability

We aim to provide a reliable and secure shopping experience, but cannot guarantee that our website will always be available without interruption or technical errors. We may temporarily suspend access for maintenance, security updates or other operational reasons.

Nothing in these Terms excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded.

We remain responsible for foreseeable loss or damage caused by our breach of contract or failure to exercise reasonable care and skill. We are not responsible for losses that are not reasonably foreseeable or that result from circumstances beyond our reasonable control, except where applicable law provides otherwise.

Nothing in this section affects your statutory rights as a consumer.

Section 16 – Events Beyond Our Control

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, major transport disruption, industrial action, significant network outages or government restrictions.

If such circumstances affect an order, we will inform you where reasonably possible and take appropriate steps to minimise disruption. Your statutory cancellation and refund rights remain unaffected.

Section 17 – Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply. Any affected provision will be interpreted or limited only to the extent permitted by applicable law.

Section 18 – Termination

You may stop using our website at any time. We may restrict or terminate access to our services where reasonably necessary because of unlawful activity, serious misuse or a material breach of these Terms.

Termination will not affect rights or obligations that have already arisen, including obligations relating to accepted orders, payments, refunds and consumer protection.

Section 19 – Governing Law

These Terms are governed by the laws of England and Wales. If you are a consumer residing outside England and Wales, you may also benefit from mandatory consumer protection laws applicable in your country of residence.

Nothing in these Terms removes any mandatory legal protections or rights to bring proceedings in a competent court that you may have under applicable law.

Section 20 – Changes to These Terms

We may update these Terms of Service to reflect changes in our business, website functionality or legal requirements. The latest version will be published on this page with an updated revision date.

Changes will generally apply from the date of publication and will not retrospectively alter the terms of orders already accepted, unless required or permitted by law. Where necessary, we will provide additional notice of significant changes.

Section 21 – Contact Information

If you have questions about these Terms of Service, your order or our services, please contact us at sales@grizas.com.

www.grizas.com