Returns & Exchanges

RETURNS & EXCHANGES

If you wish to return your order, please email us at sales@grizas.com and we will send you a pre-paid return label.  
You may request a return within 45 days from delivery of the items. 

Our aim is to ensure you find the best suitable styles, therefore we offer free and easy exchanges. You can exchange your purchased item’s sizes/colours, or choose new styles from online catalogue. Shipping of exchanged items is free of charge. 

If you are exchanging returned item, we will cover return shipping costs. If you are returning for a refund, return shipping via provided UPS label will cost £15 for EU and UK customers and £25 for the remaining non EU customers, which will be deducted from your refund amount.

All returns are shipped to our production house in Lithuania:

GRIZAS.COM
K.Aglinsko g. 21
Garliava
Kauno raj.
Lithuania
LT-53270

In order to receive a refund, item has to be new, undamaged and with all GRIZAS brand tags attached. If the returned item fits the requirements, we will refund the original price paid for the return goods as quickly as possible. The refund will exclude shipping costs. We will contact you as soon as we receive your returned package.

Get in touch via email sales@grizas.com or contact form in case you have any issues.