Empowering Sustainable Fashion Choices: Our Return's Philosophy

At GRIZAS, we believe that the satisfaction of our valued customers is the heart and soul of our brand. Our ultimate goal is to provide you with clothing that not only fits your individual style but also aligns with your values. Through our made-to-order approach, we ensure that each garment is meticulously crafted for you, reducing wastage and minimising our ecological footprint. We understand that the slight extension in delivery time of our on-demand garments is a small trade-off for receiving truly unique and environmentally conscious clothing.

By embracing a made-to-order philosophy where you have the freedom to choose your size, colour and design which will be produced especially for you, we harmoniously work with nature and carefully select sustainable materials, positively impacting the environment while offering you a satisfying shopping experience. We strive to eliminate the need for returns and we aim to do all that's needed so you would be most pleased with your ordered garment. 

The right size and fit

One of the key factors that contribute to the satisfaction of your ordered garment is choosing the right size and fit. As convenient as a few clicks, online shopping comes with a possibility of receiving an item that doesn't fit as expected. We understand the frustration that comes with the mismatch between your expectations and the actual fit of the clothing, so we are committed to helping you avoid such situations.

GRIZAS offers a comprehensive support in choosing the most suitable size for your individual body and shape, so be sure that you are not left alone to make this important decision! We provide detailed size charts on every product page marked SIZING & CARE and comprehensive FITTING GUIDES on our website to assist customers in finding the perfect fit.

Individual size consultation

You are more than welcome to consult with our professionals in choosing the most suitable size: we have helped so many of you to get your beautiful GRIZAS garment in the right size. Instead of buying multiple sizes at the same time with the intention of returning the unsuited ones, don't hesitate to always contact us before or after you place your order. By knowing your precise bust, waist and hips measurement, we can professionally advice which size would suit you best, as well as measure the ordered garment before shipping it to you. Making sure you are most pleased with your order is a priority of our experienced customer service, production and shipping professionals who are prepared to answer all your queries and take good care of each of your order. 

As most of our garments are produced on demand, our individual attention to each customer helps to make informed decisions, minimising the chances of ordering the wrong size. By encouraging you to take accurate measurements, consider your body shape and consulting with us, we ensure a higher likelihood of satisfaction with your purchases.

Supporting free exchanges 

While we take every precaution to help you choose the best size and fit, we acknowledge that occasionally returns and exchanges may occur. Recognising the environmental impact of excessive returns, we are dedicated to making the exchange process as seamless and eco-friendly as possible.

If for some reason the item did not suit you, GRIZAS offers a hassle-free exchange policy, allowing you to exchange your items for a different size or style at no additional cost. As we are an eco-friendly, paperless brand, return labels are provided on request via email. To make returns easier for you, we offer pre-paid returns via safe and reliable courier services.

We highly encourage you to exchange unsuited garment for the same one in another size or colour, or for any other item of your choice from our wide selection of clothing. For your convenience, you don't need to order exchange items online as we will prepare it all for you and, most importantly, we will cover all shipping costs of your return and shipping of your exchange. 

Shop in an environmentally conscious manner

 Being ambassadors of sustainable made-to-order fashion, we invite all our customers to make a conscious decision of returning fewer products whenever possible to avoid negative environmental impact. When you decide to return an item, it is worth considering the journey that particular piece of clothing has undertaken to reach you. From the initial stages of cutting, sewing, dying, washing, and ironing, to the packaging and transportation involved, a considerable amount of resources, energy, and time have been invested in bringing that item to your doorstep.

At times, returning an item may be necessary due to various reasons, and we understand that. However, we encourage you to pause and reflect on alternative ways to give that item a new purpose rather than leaving it idle in our warehouse. Your choice to be a thoughtful buyer can make a significant impact on reducing waste and contributing to a more sustainable future.

Consider the potential of the item that you want to return to bring joy and happiness to someone else's life. It could be donated to a charitable organisation, where it might find its way to individuals who genuinely need it. Alternatively, you could choose to give it as a gift to a friend or a relative who would appreciate it. By extending the life cycle of the clothing, we can minimise the environmental burden and promote a sense of community.

Let this decision to return an item become an occasion to remember your loved ones and celebrate the idea that what was once intended for you can become someone else's treasure. Embracing a mindset of conscious consumption not only benefits the environment but also allows us to foster connections with others through shared experiences.

Empowering your fashion choices

We are committed to empowering you to make confident and conscious fashion choices. We recognise that ordering clothing online can sometimes be challenging, so we are here to assist you every step of the way. Our customer service team is always ready to answer your queries, give personalised  advice, and address any concerns you may have.

We aim to make your shopping experience as easy as possible by providing detailed product descriptions, high-resolution imagery, and styling inspiration on our website and social media platforms. We want you to feel fully informed and inspired, ensuring that your chosen garment aligns perfectly with your personal style, body shape, and preferences. Together, we can reduce the likelihood of returns and foster a more sustainable approach to fashion consumption.

Thank you for being part of our mission to redefine fashion, one satisfied customer at a time ♥