If you need help:
GRIZAS ships internationally. Free shipping is offered for all orders above £420 (€500).
|UK||£8||3-5 working days|
|EU Countries||€10||3-5 working days|
|US||$24||2-3 working days|
|Canada||$29||2-3 working days|
|Other non EU Countries||£17 (€20)||3-5 working days|
We cover the duties and taxes assessed by customs for customers from UK, EU, USA and Canada. Buyers from other countries are responsible for duties and taxes payments.
Once your order has been successfully completed, you will receive an email confirmation from us. Orders are processed the next working day from the payment date. The items that are in stock, are shipped in 1-2 days and should reach you within a week. The items that need to be produced, are shipped in 7-10 working days, so they should reach you within 2 weeks.
All items are being sent Mon-Fri 9am-4pm via UPS Courier Service. It ensures your ability to track where the goods are from their dispatch from our headquarters to the safe arrival right to your hands.
The same return policy is valid for both produced and in stock items: you can return/exchange unsuited item if it was produced for you and didn't fit. Due to hygiene reasons, protective masks are non-returnable.
For the 2021 holiday season, the items purchased between December 1 and December 31 can be returned until January 31, 2022 for FREE.
During Christmas period, we provide extended 60 days policy to exchange/return your online purchased items. Our aim is to ensure you find the best suitable styles, therefore we highly encourage you to exchange unsuited items instead of returning them. You can exchange your purchased item’s sizes/colours, or choose new styles from online catalogue. Shipping of exchanged items is free of charge.
NEW! Due to the environmental reasons, we no longer include returns paperwork in all our parcels. If for some reason you decided to return our product, please email us at firstname.lastname@example.org and we will send you return paperwork and pre-paid UPS return label.
If you are exchanging returned item, we will cover return shipping costs. If you are returning for a refund, return shipping via provided UPS label will cost €15 for EU customers, £15 for UK customers and £25 (€30) for the remaining non EU customers, which will be deducted from your refund amount.
All returns are shipped to our production house in Lithuania:
K.Aglinsko g. 21
In order to receive a refund, item has to be new, undamaged and with all GRIZAS brand tags attached. If the returned item fits the requirements, we will refund the original price paid for the return goods as quickly as possible. The refund will exclude shipping costs. We will contact you as soon as we receive your returned package.
IMPORTANT BREXIT UPDATE: Please, notice that due to new customs regulations it is mandatory for us to provide an invoice on the outside of the box for successful clearance. Thank you for your patience and understanding.
Get in touch via email email@example.com or contact form in case you have any issues.
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