If you need help:
GRIZAS ships internationally. Free shipping is offered for all orders above 500 EUR.
|UK & EU Countries||9,90 EUR||3-5 working days|
|Non EU Countries||19,90 EUR||3-5 working days|
We cover the duties and taxes assessed by customs for customers from UK, EU, USA and Canada. Buyers from other countries are responsible for duties and taxes payments.
IMPORTANT BREXIT UPDATE: Due to the high volume of shipments, deliveries in and from the UK may be delayed. If you are returning a parcel to us, please allow a delay for clearance trough customs house. You can inform us before dispatching a return and we will track it. Thank you for your patience and understanding.
Once your order has been successfully completed, you will receive an email confirmation from us. Orders are processed the next working day from the payment date. The items that are in stock, are shipped in 1-2 days and should reach you within a week. The items that need to be produced, are shipped in 7-10 working days, so they should reach you within 2 weeks.
All items are being sent Mon-Fri 9am-4pm via UPS Courier Service. It ensures your ability to track where the goods are from their dispatch from our headquarters to the safe arrival right to your hands.
The same return policy is valid for both produced and in stock items: you can return/exchange unsuited item if it was produced for you and didn't fit. Due to hygiene reasons, protective masks are non-returnable.
We provide 30 days policy to exchange/return your online purchased items. Our aim is to ensure you find the best suitable styles, therefore we highly encourage you to exchange unsuited items instead of returning them. You can exchange your purchased item’s sizes/colours, or choose new styles from online catalogue. Shipping of exchanged items is free of charge.
If for some reason you decided to return our product and you are a customer from EU country, please find return label and all paperwork in your package. Fill out the form, pack the item, place the label on your parcel and drop it off at the nearest UPS point.
Due to the environmental reasons, we no longer include returns paperwork in all non EU parcels (including the UK). If you are an international buyer who needs a UPS return label, please email us at firstname.lastname@example.org and we will send you return paperwork and pre-paid label.
If you are exchanging returned item, we will cover return shipping costs. If you are returning for a refund, return shipping via provided UPS label will cost €15 for EU and UK customers and €30 for the remaining non EU customers, which will be deducted from your refund amount.
All customers are welcome to use an alternative convenient shipping method for returns. All returns must be shipped to our production house in Lithuania:
K.Aglinsko g. 21
GRIZAS takes responsibility for an unlikely event of lost returned parcel if it's shipped using provided UPS label. If return parcel is shipped via other shipping method, the customer takes responsibility for its safe delivery.
In order to receive a refund, item has to be new, undamaged and with all GRIZAS brand tags attached. If the returned item fits the requirements, we will refund the original price paid for the return goods as quickly as possible. The refund will exclude shipping costs. We will contact you as soon as we receive your returned package.
Get in touch via email email@example.com or contact form in case you have any issues.
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