RETURNS & EXCHANGES
If you wish to return your order, please email us at sales@grizas.com. We will send you instructions for the return process. You may request a return within 30 days from the delivery of the items.
UK Customers:
After notifying us via email, we will provide the necessary instructions for your return. You may send your return to the following UK address via post or your preferred courier:
GRIZAS.COM
BUYEU ID LT205616
Unit F1 Beckingham Business Park, Beckingham Street
Tolleshunt Major
Maldon
CM9 8LZ
01621770729
We will either issue a full refund or arrange a free exchange. If you choose an exchange, we will cover exchange shipping costs and include a complimentary scarf gift.
EU customers:
Please send your return to our returns address in Lithuania, which will be provided via email.
Return for a refund: If you use the UPS label we provide, £15 will be deducted from your refund to cover the return shipping cost.
Free exchange: If you are exchanging an item, we will cover all shipping costs, and you will receive a complimentary scarf gift.
Non EU customers (USA, Canada, etc.)
Please send your return to our returns address in Lithuania, which will be provided via email.
Return for a refund: If you use the UPS label we provide, £30 will be deducted from your refund to cover the return shipping cost.
Free exchange: If you are exchanging an item, we will cover all shipping costs, and you will receive a complimentary scarf gift.
Before sending your return, please email us. We will provide you with the return address and all necessary return details.
Our aim is to ensure you find the best suitable styles, so we encourage you to take advantage of our FREE and easy exchange option. You can exchange your purchased item's size, colour, or select a new style from our online catalogue. There's no need to place a new order online - just indicate your exchange preference on the returns form, which we will email to you.
In order to receive a refund, the item has to be new, undamaged and with GRIZAS brand tags attached. If the returned item fits the requirements, we will refund the original price paid for the returned goods as quickly as possible. The refund will exclude initial shipping costs.
Please note that our London office in Old Gloucester Street does not accept returns.
We will contact you as soon as we receive your returned package. Get in touch with us via email at sales@grizas.com or contact form for any questions.