If you need help:
Once your order has been successfully completed, you will receive an email from us confirming the dispatch of your parcel.
GRIZAS ships internationally. Free shipping is offered for all orders above 500 EUR.
Here are the shipping charges:
|UK||FREE||3-5 working days|
|EU Countries||9,90 EUR||3-5 working days|
|Non EU Countries||19,90 EUR||3-5 working days|
When shipping to Non EU countries, duties and taxes assessed by customs are the responsibility of the customer, except USA, Canada and United Arab Emirates.
Orders are processed as quickly as possible, usually within 1-2 workings days from the payment date, so they should reach you within a week. The items that need to be produced, are shipped within 3-7 working days, so they should reach you within 1-2 weeks.
All items are being sent Mon-Fri 9am-4pm via Courier Service (UPS, DPD, TNT). It ensures your ability to track where the goods are from their dispatch from our office to the safe arrival right to your hands.
We provide 30 days policy to exchange/return your online purchased items. Our aim is to ensure you find the best suitable styles, therefore we highly encourage you to exchange unsuited items to the best fit for you, instead of returning them. You can exchange your purchased item’s sizes/colours, or chose new models from online catalogue. Shipping for exchanged items is free of charge.
If for some reason you decided to return our product, please find the return label in your package. Place the label on your parcel and drop it off at the nearest UPS point. Return costs €15 for EU customers and €30 for non EU customers.
In order to receive the refund, item has to be new, undamaged and with all GRIZAS brand tags attached. If the returned item fits the requirements, we will refund the original price paid for the return goods within a week. The refund will exclude shipping costs. We will contact you as soon as we receive your returned package.
Get in touch via email firstname.lastname@example.org or contact form in case you have any issues.
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